{"id":3869,"date":"2018-03-12T15:52:35","date_gmt":"2018-03-12T14:52:35","guid":{"rendered":"https:\/\/superligero.es\/?page_id=3869"},"modified":"2026-10-16T17:20:14","modified_gmt":"2026-10-16T15:20:14","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/superligero.es\/en\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"<figure class=\"width7 info\" style=\"padding: 30px 0px 50px 0px;\">\n<h1>Returns and refunds<\/h1>\n<p>If something isn\u2019t right for you, that\u2019s okay. You have the statutory withdrawal period, and at SuperLigero we also extend the return period to 30 days from the day you receive your order.<\/p>\n<h2>Summary<\/h2>\n<ul>\n<li><strong>First 14 calendar days:<\/strong> you can exercise your statutory right of withdrawal.<\/li>\n<li><strong>Days 15 to 30:<\/strong> we accept products that are unused, complete and have their packaging and labels.<\/li>\n<li><strong>If you change your mind:<\/strong> you are responsible for the return costs.<\/li>\n<li><strong>If we made a mistake or the product is defective:<\/strong> we cover the applicable costs.<\/li>\n<li><strong>Refund:<\/strong> we will use the same payment method unless we agree on another option with you.<\/li>\n<\/ul>\n<hr \/>\n<h2>How to request a return<\/h2>\n<ol>\n<li>Email <a href=\"mailto:info@superligero.es\">info@superligero.es<\/a> with your order number and the products you want to return. You don\u2019t need to give a reason during the first 14 days.<\/li>\n<li>We\u2019ll send you the instructions and, when available, a return label.<\/li>\n<li>Pack the product with all its components and protect it properly for transport.<\/li>\n<li>Hand it only to the specified carrier, or send it at your own expense using a tracked service.<\/li>\n<\/ol>\n<div class=\"info-box\" style=\"background: #f5f5f7; padding: 18px; border-radius: 6px; margin: 20px 0;\"><strong>You don\u2019t need to fill in a form<\/strong><br \/>Just send us a clear email within the time limit stating that you want to return your order.<\/div>\n<hr \/>\n<h2>Product condition<\/h2>\n<p>During the first 14 days, you can inspect the product as you would in a shop. If you handle it more than necessary to check what it is like and how it works, we may deduct any resulting loss in value.<\/p>\n<p>For returns between days 15 and 30, the product must be unused, complete and undamaged, and include its original packaging and labels.<\/p>\n<p>Clothing may be tried on at home, but not worn on the trail.<\/p>\n<hr \/>\n<h2>Return costs<\/h2>\n<ul>\n<li>If you use our return label, we\u2019ll tell you the cost before arranging it. That amount will be deducted from your refund.<\/li>\n<li>If you prefer to send it yourself, use an insured service with tracking. You are responsible for the cost and risk of shipping until we receive the item.<\/li>\n<li>If you received the wrong, damaged or defective item, contact us before sending it back. Where applicable, we\u2019ll cover the cost.<\/li>\n<\/ul>\n<hr \/>\n<h2>Refund<\/h2>\n<p>We\u2019ll refund the applicable amounts, including the cost of initial standard delivery where required under the right of withdrawal. If you chose an additional service, such as express delivery, we won\u2019t refund the difference compared with standard delivery.<\/p>\n<p>We\u2019ll process your refund as soon as possible and no later than 14 calendar days after you notify us of your withdrawal. We may wait until we receive the product or you provide proof that you\u2019ve sent it back.<\/p>\n<p>Once processed, your bank or payment provider may take several days to show the refund.<\/p>\n<hr \/>\n<h2>Wrong, damaged or defective item<\/h2>\n<p>Email <a href=\"mailto:info@superligero.es\">info@superligero.es<\/a> with your order number and a few photos or a video showing the problem. Javier will review the case personally, and we\u2019ll let you know how we\u2019ll resolve it. Your rights and statutory warranty always remain in force.<\/p>\n<hr \/>\n<h2>Address for authorised returns<\/h2>\n<p><strong>SuperLigero \u2014 Attn. Javier Leonis<\/strong><br \/>\nPlaza Pablo Neruda 1, 3-4<br \/>\n08850 Gav\u00e0, Barcelona, Spain<\/p>\n<p>Contact us before sending it back. This will let us give you the correct instructions and help avoid delays.<\/p>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Returns and refunds If something isn\u2019t right for you, that\u2019s okay. You have the statutory withdrawal period, and at SuperLigero we also extend the return period to 30 days from the day you receive your order. Summary First 14 calendar days: you can exercise your statutory right of withdrawal. Days 15 to 30: we accept [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-3869","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns and Refunds Policy - SuperLigero<\/title>\n<meta name=\"description\" content=\"Return your order within 30 days. 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