Returns and refunds

If something isn’t right for you, that’s okay. You have the statutory withdrawal period, and at SuperLigero we also extend the return period to 30 days from the day you receive your order.

Summary

  • First 14 calendar days: you can exercise your statutory right of withdrawal.
  • Days 15 to 30: we accept products that are unused, complete and have their packaging and labels.
  • If you change your mind: you are responsible for the return costs.
  • If we made a mistake or the product is defective: we cover the applicable costs.
  • Refund: we will use the same payment method unless we agree on another option with you.

How to request a return

  1. Email [email protected] with your order number and the products you want to return. You don’t need to give a reason during the first 14 days.
  2. We’ll send you the instructions and, when available, a return label.
  3. Pack the product with all its components and protect it properly for transport.
  4. Hand it only to the specified carrier, or send it at your own expense using a tracked service.
You don’t need to fill in a form
Just send us a clear email within the time limit stating that you want to return your order.

Product condition

During the first 14 days, you can inspect the product as you would in a shop. If you handle it more than necessary to check what it is like and how it works, we may deduct any resulting loss in value.

For returns between days 15 and 30, the product must be unused, complete and undamaged, and include its original packaging and labels.

Clothing may be tried on at home, but not worn on the trail.

Return costs

  • If you use our return label, we’ll tell you the cost before arranging it. That amount will be deducted from your refund.
  • If you prefer to send it yourself, use an insured service with tracking. You are responsible for the cost and risk of shipping until we receive the item.
  • If you received the wrong, damaged or defective item, contact us before sending it back. Where applicable, we’ll cover the cost.

Refund

We’ll refund the applicable amounts, including the cost of initial standard delivery where required under the right of withdrawal. If you chose an additional service, such as express delivery, we won’t refund the difference compared with standard delivery.

We’ll process your refund as soon as possible and no later than 14 calendar days after you notify us of your withdrawal. We may wait until we receive the product or you provide proof that you’ve sent it back.

Once processed, your bank or payment provider may take several days to show the refund.

Wrong, damaged or defective item

Email [email protected] with your order number and a few photos or a video showing the problem. Javier will review the case personally, and we’ll let you know how we’ll resolve it. Your rights and statutory warranty always remain in force.

Address for authorised returns

SuperLigero — Attn. Javier Leonis
Plaza Pablo Neruda 1, 3-4
08850 Gavà, Barcelona, Spain

Contact us before sending it back. This will let us give you the correct instructions and help avoid delays.